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Set the Thank You page and the confirmation email

Updated

After a visitor sends a form, the site shows them a confirmation. You choose what they see, and you can also send them a confirmation email. Both settings are on the Forms & Email page of WordPress admin, which the article Choose where form messages go shows how to open.

Choose what the visitor sees

The After a visitor sends a form section has the field Show the visitor with three options. Select one, then select Save changes.

The Thank You page

The browser goes to the site's Thank You page. Select Edit the Thank You page beside the option to change its content in the block editor.

The page prints a greeting with the visitor's first name, such as "Thank you, Maria.", above its content. The site keeps the name for 10 minutes after the visitor sends the form. The address of the page carries one random code and nothing the visitor typed, and the page isn't stored in the site's page cache, so each visitor sees their own name.

If someone deletes the Thank You page, a warning on the Forms & Email page says so, and visitors see the message in place of the form instead. Restore the page from the trash, or choose another option.

A message in place of the form

A message replaces the form on the same page. A site starts with this option after its build. Edit the text in the Message field. Its default is "Thank you. We received your message, and we'll get in touch using the details you sent."

Another page

The browser goes to a page you name. Enter the full address in Redirect URL, for example https://example.com/thanks. When this option is selected and the field is empty, visitors see the message in place of the form.

Send a confirmation email to the visitor

The Confirmation email to the visitor section is off by default.

  1. Select Send a confirmation email to the visitor.
  2. Edit the Subject. It starts as "We received your message".
  3. Edit the Body. It starts with a greeting to {submission_name} and a thank-you from {business_name}.
  4. Select Save changes.

The visitor gets this email only when they typed an email address in the form. The placeholders {submission_name}, {submission_email}, {form_name}, and {business_name} work in the subject and the body.

The confirmation email goes out the same way as the notification email, and a failed confirmation never changes what the visitor sees. Recent deliveries at the bottom of the page records what happened to the notification email and the webhook of each form.